The secret to turning a no into a yes may be as simple as turning a phrase.We haven’t found a magic word that can sell for you — yet — but we have uncovered a few powerful words…

I say "does that make sense" a lot. Will try to break that habit.

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The last Vancouver Sales Meetup was the best attended one since my first one in September, so I'm hoping I can keep the momentum going over the next few months.

Kris Constable has a good write-up so I won't repeat that, but I will add some context.

Topics we covered:

• on boarding follow-up tools
• pricing
• website engagement
• referral tools
• trial periods

The two most interested discussions to me, were around trials and shipping. For the trial discussion, we discussed the benefits of a...

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It's the reason I love complex products/services.

Be a challenger!

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My task at LemonStand is to increase sales so I thought I'd share what we've done that's worked and not worked.

Our challenges are fairly standard:

• no contracts
• max. two week sales cycle (corresponds to 2 week trial)
• rarely have valid phone number on trial customers
• lower price point
• people just exploring options
• LemonStand can be a little overwhelming if you don't know where to start

What has worked:

• live chat (we use Olark)
• better and more frequent email during the trial (via...

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